URBANO PADILLA , J. de J. .; BORBOA ÁLVAREZ, E. P.; HERNÁNDEZ PONCE , O. E. .; LIMÓN ULLOA, R.; LÓPEZ FIGUEROA , J. C. . Service quality in retail companies in México. Responsibility and Sustainability, [S. l.], v. 9, n. 2, p. 15–26, 2024. DOI: 10.5281/zenodo.14583243. Disponível em: https://responsibility-sustainability.org/index.php/R-S/article/view/170. Acesso em: 8 feb. 2025.