Urbano Padilla , J. de J. ., E. P. Borboa Álvarez, O. E. . Hernández Ponce, R. Limón Ulloa, and J. C. . López Figueroa. “Service Quality in Retail Companies in México”. Responsibility and Sustainability, vol. 9, no. 2, Dec. 2024, pp. 15-26, doi:10.5281/zenodo.14583243.