Corporate social responsibility: a study of premium luxury hotels on the Balearic Islands

Resumen

This paper deals with the subject of Corporate Social Responsibility as a key element to design internal marketing strategies and changes related to the luxury hotel industry on the Balearic Islands. Although all changes are still fresh in the manager’s mind, something seems to be changing in the internal managerial tourism performance according to recent studies.

The purpose of the paper is to unveil some working methods that managers in the hotel industry should employ in an integrated manner when driving a course of action to enable employees to live and perform coherently the corporate and sustainable brand values, as well as to enable their efficient transmission to the customers and indirectly promote them to the whole of society, both in Spain and abroad.